Ongoing support that keeps you running smoothly

From technical maintenance to proactive improvements, we offer reliable, responsive support that ensures your systems stay fast, secure, and up-to-date without the headaches.

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Why businesses rely on SYFA for ongoing support

Proactive maintenance

We handle updates, patches, and routine upkeep before issues become problems.

Rapid issue resolution

When something breaks, we're there fast, diagnosing and fixing issues with minimal disruption.

Flexible support plans

Choose the level of cover that suits your business. From ad hoc help to fully managed support.

More than just fixes

We don't just maintain, we improve. Our support often includes optimisations, audits, and feature enhancements.

Support backed by decades of technical experience

With over 25 years of development and infrastructure expertise, we understand how systems and websites behave, and how to keep them healthy. From Ecommerce stores to custom software, we support the platforms and tools that drive your business.

Reliable, responsive and easy to work with

We know the stress of slow support, unanswered tickets, and unclear SLAs. Our approach is straightforward: clear communication, real accountability, and fast, effective solutions. You'll always know who to speak to and what's happening.

How our support works

Discover

We review your site or system and identify risks, opportunities, and coverage needs.

Design

We create a tailored support plan that fits your tech stack, budget, and internal team.

Develop

We implement proactive tools, monitoring, and documentaion to keep things running smoothly.

Deliver

We stay on-hand for bug fixes, updates, advice, and improvements whenever you need us.

We have recently completed a large project upgrading our product and SYFA has been great throughout this time, supporting us through the design process, development and testing phase.

The Launch of these upgrades have gone smoothly. Improvements have been well received and feedback is positive from clients. Working closely with the Account Manager, designers and developers has made this complex piece of work manageable running to agreed timelines.

A Barton

NHS application project

After an extremely long and difficult period with another Website Development company, we recently moved our website over to SYFA and all our longstanding issues and unfixable problems were very quickly resolved.

Both the front and backend of the website are now working extremely well for us - SYFA have proved themselves to us as an extremely professional, well run & caring business with a great team of very likeable staff.

C Styles

Ecommerce project

Why SYFA support?

Reliable response times

We don't make you chase, we respond quickly and act with urgency.

Commercial awareness

We know your website or system is mission critical, and we treat it that way.

Long-term partners

We build lasting relationships, not just service tickets.

Need support that you can count on? We're here to provide

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Questions about our support? We've got answers.

That's fine; we offer flexible plans, including ad hoc options. You don't need a long-term contract to get expert help.

We offer guaranteed SLAs on our support, and we always aim to respond quickly, often within the hour for urgent issues.

Absolutely. We support a wide range of platforms, including WooCommerce, Magento, and Aero.

Not at all. We help you improve performance, roll out new features, tighten security, and get more out of your existing systems.